🚫 Account Blocked or Banned: What You Need to Know
At BassBucks, our top priorities are fairness, compliance, and player safety. As a Daily Fantasy platform, we are required to follow strict identity verification (KYC), legal, and responsible gaming guidelines. This article explains the common reasons an account may be blocked or banned, what steps you can take, and how to contact our support team.
🔍 Why Was My Account Blocked or Banned?
Accounts may be blocked or restricted for several reasons. These typically fall under the following categories:
✅ Identity Verification (KYC) Issues
Incomplete or Failed Verification: If your identity cannot be verified using the provided information.
Underage Users: You must be 21 or older to participate in paid contests.
Mismatched Documents: Uploaded documents do not match account details.
Duplicate Accounts: Multiple accounts linked to the same individual (Reason Code: ID-EX).
Use of High-Risk Devices: Attempting verification using VPNs, proxy networks, or flagged devices (Reason Codes: DFP-VPRP, DFP-HR-CONN).
📍 Geolocation & Legal Compliance
BassBucks is only available in jurisdictions where Daily Fantasy Sports are legal. If you’re located in a restricted or banned state (e.g., Hawaii, Idaho, Nevada, Montana, Washington), your account may be blocked automatically.
🚫 High-Risk or Restricted Status
GIDX System Flags: Our KYC provider may flag users with high-risk activity or deceased status (Reason Codes: ID-HR, ID-DECEASED).
Blocked or Watchlisted Users: If you are flagged for suspicious activity or appear on a watchlist (Reason Codes: ID-BLOCK, ID-WL).
🔁 Can I Regain Access to My Account?
In some cases, yes. Depending on the reason, here are your options:
Scenario | Action |
Incomplete KYC | Re-submit corrected personal info and documents - Contact Customer Service |
Document Mismatch | Upload a valid government-issued ID matching your account details via Customer Service |
Underage or Prohibited Region | No access is allowed; the account will remain blocked |
Duplicate Accounts | Contact Support to request account merge (if eligible) |
Technical/Geolocation Error | Disable VPN/proxy and retry access or verification or retry in allowable location |
🆘 How to Contact Customer Support
If you believe your account was blocked in error or you have questions, please reach out to our Customer Support team:
📧 Email: support@bassbucks.com
🌐 Visit: support.bassbucks.com
Please include your full name, username, and any relevant screenshots or documentation to expedite the review process.
✅ Tips to Avoid Being Blocked
Use accurate, legal information during signup.
Ensure you are 21+ and physically located in a supported state.
Don’t use VPNs or anonymizing services while accessing BassBucks.
Maintain only one account per user.
Play responsibly and review our Terms of Service regularly.
If you have questions, don’t hesitate to reach out. We’re here to help you enjoy a secure and fair Daily Fantasy experience.
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