❗ Why is my account blocked or banned?
We understand how frustrating this can be. If your account is blocked, restricted, or banned from BassBucks, it’s typically due to one of the following reasons:
🔐 Identity Verification (KYC) Issues
To keep the platform safe and compliant, we use identity verification (KYC). Your account may be blocked if:
Your identity couldn’t be verified
You are under 21 years old
Uploaded documents don’t match your account
Multiple accounts are detected (duplicate users)
You’re using a VPN, proxy, or high-risk device
🌍 Location Restrictions
BassBucks is only available in states where Daily Fantasy Sports is legal. You’ll be blocked from playing if you’re located in a restricted state such as:
Hawaii
Idaho
Nevada
Montana
Washington
(Subject to change based on state laws)
⚠️ Account Flags from Our Verification Partner
Our KYC system may also flag accounts for:
High-risk identity or behavior
Deceased status
Suspicious connections (e.g., known fraud rings)
Appearances on official watchlists
These flags automatically restrict access.
💡 Can I fix this?
It depends on the reason. Here’s what you can do:
Reason | What to Do |
Failed or incomplete KYC | Re-submit your ID or info or Contact Support |
Document mismatch | Contact Support to Upload valid ID that matches your account |
VPN/Proxy detected | Disable it and try again |
Duplicate account | Contact Support to resolve |
Underage or blocked state | Unfortunately, access is not allowed |
🧑💻 Contact Support
If you believe your account was flagged in error or need help, contact us:
📧 Email: support@bassbucks.com
🌐 Help Center: support.bassbucks.com
Be sure to include:
Your full name
Your username
Any screenshots or helpful details
✅ Quick Tips to Avoid Being Blocked
Use your real, legal name and info during sign-up
Make sure you’re at least 21 years old
Don’t use VPNs or anonymizing tools
Only create one account
Always play from a legal state
If you still have questions, our team is here to help! 🧡
🌐 Help Center: support.bassbucks.com